Pixel Perfect General Terms and Conditions

Intellectual Property and Copyright Protection: All designs, websites, concepts, intellectual property, technology, and any related products and services created by Pixel Perfect are safeguarded under the Copyright Amendment Act of 1980. While they are intended for informational purposes and are not legally binding until payment is complete, these creations remain the exclusive property of Pixel Perfect until full payment is received.

Content Approval and Responsibility: Clients are responsible for ensuring the accuracy of all content, including spelling, grammar, spacing, and contact details, before giving final approval for artwork.

Pixel Perfect Interactive cannot be held responsible for any errors or issues in artwork, published content, or printed materials that have been approved by the client, whether through email, phone, or written confirmation.

Artwork Considerations: Pixel Perfect assumes no liability for errors or changes in artwork or final products once they have been approved and agreed upon by the client.

In cases where the client provides artwork, it must adhere to print-ready specifications. Any modifications required for artwork not meeting these specifications will be subject to a charge of R550 per hour or part thereof.

Artwork Charges and Printing: Artwork charges will not apply to properly formatted artwork submissions; however, improper submissions will incur a design or redrawing fee of R550 per hour or part thereof. We will always strive to communicate these potential costs in advance.

Pixel Perfect reserves the right to hold the client and their representatives jointly and severally liable for outstanding payments related to ordered and rendered work.

Credit Notes and Overpayments: Pixel Perfect will not issue direct payments to clients for overpayments. Instead, a credit note will be issued for future use unless it's claimed by Pixel Perfect or the client within 7 days of the transaction.

Deposit and Commencement: An agreement between Pixel Perfect and the client becomes effective upon the signing of a quotation or upon receipt of a 70% deposit. Upon receiving the deposit, the project will commence, and deposits are non-refundable.

Banking Details: Please direct all EFT payments to the following account: Bank: Nedbank Account Name: Pixel Perfect Account Number: 1184322120 Branch Sort Code: 198765 Account Type: Cheque Please forward payment confirmations to [email protected].

Quotations and Invoicing: Quotations are valid for 30 days from the "quote date," except in cases of material price changes. Quotes are subject to stock availability and the final artwork's approval.

If work has commenced on a project based on an accepted quote, and the project is subsequently rejected, a 25% quote rejection fee will apply. If printing has been completed and the order is ready for collection, the full production cost will be charged.

Invoice and Payment Terms: Invoices are due upon delivery (COD) for all printing and promotional items. A 70% deposit payment is required for design and development projects before commencement.

Accepted payment methods include EFT and debit order. Pixel Perfect does not offer accounts unless arranged in advance.

Interest and Late Payments: Invoices not settled immediately will incur an interest charge of 2.5% per month or part thereof. Costs incurred by Pixel Perfect for unpaid invoices will be added to the outstanding balance.

While Pixel Perfect permits 30-day accounts, all invoices must be settled within 30 days of the statement date. Late payments will attract an interest charge of 2.5% per month or part thereof.

Pricing and Changes: Prices and specifications are subject to change without prior notice. Quotes may change due to stock availability or currency exchange rate fluctuations.

Notice for Monthly Services: Clients must provide a written 30-day notice for canceling monthly services, including all offerings provided by Pixel Perfect.

Pixel Perfect Sales Terms and Conditions

Goods and Services Description: Pixel Perfect operates in the marketing, online, and brand industry, offering design, development, online, marketing, and related brand agency services.

Delivery Policy: Requests will be processed within 2 days upon receipt of payment, with confirmation delivered via email. This includes any applicable courier or postal services and associated costs.

Return and Refunds Policy: Should goods or services be unavailable, Pixel Perfect will fully refund the client within 30 days. Client-initiated order cancellations will incur a 20% administration fee.

Customer Privacy Policy: Pixel Perfect Interactive is committed to safeguarding user personal information in accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA).

Backup and Monitoring: Clients are responsible for their actions when using Pixel Perfect's services. Clients consent to Pixel Perfect monitoring traffic data for accounting and operational purposes.

Payment Options and Security: Payments can be made via EFT or debit order. Card transactions are processed through PayGate (Pty) Ltd, utilizing SSL3 encryption for utmost security.

Protection of Customer Details: Client details are stored separately from card details and are managed by PayGate for security purposes.

Merchant Outlet and Transaction Currency: The merchant outlet country is South Africa, and the transaction currency is South African Rand (ZAR).

Responsibility and Dispute Resolution: Pixel Perfect takes responsibility for all aspects of transactions, including goods and services, customer support, and dispute resolution.

Domicile and Variation: This agreement is governed by South African laws, with Pixel Perfect's chosen domicilium citandi et executandi for all communications.

Company Information: Pixel Perfect (Pty) Ltd, registered as Pixel Perfect, is a private company based in South Africa with registration number 2021/937981/07.

Contact Details: Email: [email protected] Telephone: +27 21 851 4280 | +27 21 300 3820 | +27 11 568 9321